Refund Policy | GOKAMI Vault

Final Sale Policy

All purchases of digital artworks from GOKAMI Vault are FINAL and NON-REFUNDABLE. By completing a purchase, you acknowledge and agree that:

Digital Nature: Digital artworks are intangible goods that cannot be "returned" in the traditional sense
Immediate Access: You receive instant access to your digital files upon purchase
Authentication: Each artwork comes with a unique Certificate of Authenticity that verifies your ownership
Value Preservation: Refunds would undermine the scarcity and value of our digital collection

🚫 No Exceptions Policy

Due to the nature of digital goods, we do not offer refunds, exchanges, or cancellations for any reason, including but not limited to: change of mind, accidental purchase, technical issues on your end, or dissatisfaction with the artwork.

Why No Refunds?

The digital art ecosystem operates on principles of scarcity, authenticity, and permanence. Our no-refund policy exists to protect:

Artistic Integrity: Artists deserve fair compensation for their creative work
Collector Confidence: Buyers can trust that the supply of artworks remains limited
Market Stability: Prevents manipulation of the secondary market through returns
Security: Eliminates the risk of unauthorized redistribution after "returns"
Authentication Chain: Maintains an unbroken chain of provenance for each artwork

💡 Before You Purchase

We strongly encourage you to review all artwork details, licensing terms, and preview images thoroughly before completing your purchase. If you have any questions, contact us BEFORE buying.

What We DO Offer

While we cannot provide refunds, we are committed to ensuring your satisfaction through:

Technical Support: Assistance with downloading or accessing your purchased files
Authentication Verification: Help verifying your Certificate of Authenticity
Licensing Clarification: Guidance on your usage rights and restrictions
Resale Assistance: Support with transferring your license to another collector
Community Access: Invitation to our exclusive collector community

🛠️ Need Help?

If you're experiencing issues with your purchase, our support team is here to assist you with non-refund solutions.

Contact Support

Extremely Limited Exceptions

In extraordinarily rare circumstances, we may consider exceptions ONLY if:

Fraudulent Transaction: Your payment was made without your authorization
Technical Failure: GOKAMI system error prevented delivery of your purchase
Legal Requirement: Mandated by applicable consumer protection laws

⚖️ Important Note

Even in these exceptional cases, we will first attempt to resolve the issue through replacement or store credit before considering a refund. All exception requests must be submitted within 48 hours of purchase.

Purchase Confirmation

By completing a purchase on GOKAMI Vault, you explicitly acknowledge and agree to our no-refund policy. The checkout process includes multiple confirmations of this policy.

Your purchase confirmation email and Certificate of Authenticity serve as binding agreements that the transaction is final.

✅ Final Reminder

Digital art is a unique asset class. Please purchase only what you truly desire and intend to keep as part of your permanent collection.

Questions About Our Policy?

If you have any questions about our refund policy or need clarification before making a purchase, our team is available to assist you.

Contact Before Buying